Return & Refund Policy

At Willepad 4×4, all products are shipped directly from our suppliers and we do not physically handle or hold stock. Due to the size, weight, and nature of our products, we have a strict no-returns and no-refund policy.

1. No Returns or Refunds

• All sales are final.
• We cannot accept returns or exchanges under any circumstances.

2. Customer Support & Assistance

• While we cannot offer refunds or returns, we encourage customers to contact us if there is any issue with your order.
• We will liaise with the supplier on your behalf to assess the situation and explore possible solutions.
• Any resolution (replacement, repair, or alternative solution) is at the supplier’s discretion.

3. Risk & Responsibility

• All products are purchased at the customer’s own risk.
• Willepad 4×4 is not liable for:
  • Fitment issues
  • Damages during shipping
  • Supplier errors
  • Any indirect, incidental, or consequential losses

4. Contact Us

If you have a problem with your order, please reach out to laatwaai@willepad.co.za. We will communicate with the supplier and do our best to assist, but please note that we cannot guarantee a replacement or refund.